I can’t register with the details I’ve provided.

There can be a number of reasons why you may not be able to register,

• The details on your account may have been entered incorrectly, these can be changed by calling the Contact Centre.
• Your Internet history/cache may need to be reset - this can be done via the history tab within your browser, which can be found through the settings tab or via the keyboard shortcut CTRL + H.
• Your account may need to be matched with previous policies/quotes on our system, this can only be done by calling the Contact Centre.
• If the details you are using are auto-filled or pasted, ensure there are no extra characters within each box, such as an extra space at the start or the end of the field.

If you need help with registering, please call us. For Travel Insurance dial 0330 123 1387. For Home Insurance it’s 0333 443 9850.